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TurnKey Services for SaaS Customers

Founded by former Concur employees and former Concur business partners TurnKey Services is the first software services company to specialize in providing professional services to SaaS customers.  Our staff has over 50 years of combined experience working enterprise applications, including some of the first SaaS offerings from the late 1990's.  
TurnKey offers a wide range of services from pre and Post-Implementation support, implementation project management, strategic consulting, to monthly-retained services like business process audit, application integration and other outsourced services.  TurnKey helps the SaaS customer:

  • Be more effective overall with a SaaS application
  • Reduce internal and external SaaS application related costs
  • Increase operational efficiency with a SaaS application
TurnKey offers SaaS related services that add value to SaaS customers both before, during and after implementation.

  • Pre SaaS Implementation Services from Turnkey:

    The procurement and implementation of a SaaS application should not be undertaken lightly.  The vast majority of customers will prepare for and implement a particular application only once.  Many customers don't realize they're not properly prepared until the middle of the implementation.  Conversely, TurnKey's staff has been involved in dozens of SaaS implementations and can properly prepare a customer for the implementation effort. Pre SaaS Implementation services from TurnKey ensure that the customer: More>
    • Is properly prepared for a successful and efficient implementation
    • Acquires only the necessary application modules
    • Obtains the best possible business relationship with the SaaS provider

    Pre SaaS Implementation services from TurnKey include:

    Implementation Readiness Consulting:
    An assessment of the customer's readiness to successfully complete a SaaS application.  

    Business Process / Strategic Consulting:
    Review and optimize related business processes prior to a SaaS implementation.  Including change and risk management and global deployment processes and preparedness.  

    SaaS Provider Relationship Support:
    Support the customer through the development of business relationship with the SaaS provider.  Review all sales agreements, including guidance on transactional costs, incremental costs, Pre-Implementation costs, full production costs, professional services costs and payment terms; plus decision support on application modules and ancillary services.  

  • SaaS Implementation Services from Turnkey:

    Customers are responsible for significant internal work during a SaaS implementation including: Project management, functional configuration, technical integration (data in and out of the application), testing, change management and more. TurnKey provides resources experienced on dozens of SaaS implementations to support, or act as, the customer's project team. SaaS Implementation services from TurnKey ensure that the customer: More>
    • Provides the required resources for a successful and efficient implementation
    • Completes the implementation on time
    • Makes the best decisions possible during implementation

    SaaS Implementation Services from TurnKey include:

    Project Management:
    The overall Project Manager for all aspects of the SaaS implementation; including the preparation of a project management plan compliant with PMI methodology

    Strategic Consulting:
    Provides strategic consulting on change management and global deployment from the kickoff meeting through initial roll-out.  Will be responsible for planning the global deployment and executing the pilot deployment of the SaaS application.

    Functional Configuration:
    Provides configuration of the SaaS application environment using best practices; mapping the customer's needs to the application's capabilities. Includes development of test scripts, preparing the system for user acceptance testing, collation of results and configuration changes based on results.

    Technical Consulting / Integration Development:
    Provides SaaS application interface design, development, testing and documentation. Includes 3rd party system data into and out of the SaaS application.  Also Single Sign On implementation guidance where required.

    Training:
    Includes preparing and delivering all training for users, technical staff and other employees involved with the SaaS application.  Determines best practice for training (classroom, webinar, simulations, etc.).  Develops all curriculum and documentation custom to customer's specific configuration.

    Report Development:
    Design and development of all custom / ad hoc reports required by the customer using the SaaS application's proprietary report development capabilities or a 3rd party reporting / business intelligence tool.

  • Post SaaS Implementation Services from Turnkey:

    Any number of ancillary services from TurnKey can be extremely beneficial to the overall success of a SaaS strategy.  A base level of application support should be available from the SaaS provider as a required component of the core service. However, TurnKey offers such services as help desk support for end users and system administration as value added services.  Most customers do not realize that they have another option for these services.   Post SaaS Implementation Services from TurnKey can ensure that the customer gets only what is required from their SaaS vendor and pays the best possible price for "extras" from a 3rd party. Post SaaS Implementation services from TurnKey ensure that the customer: More>
    • Maximizes the benefit of using the SaaS application
    • Outsources those efforts that should be handled externally
    • Minimizes any negative impact on the enterprise from the SaaS application

    Post SaaS Implementation Services from TurnKey include:

    Help Desk Support for End Users and/or Administrators:
    800 support, custom answers for users, saving time and money, and improving results.

    System Administration:
    Customers can outsource all or part of the administration of the SaaS application to TurnKey, improving overall results and cutting internal costs.

    Integration As A Service:
    Move SaaS application interfaces and integrations to the Cloud with big savings and benefits for the IT group.  TurnKey moves the only part of a SaaS implementation that's not SaaS to the cloud as a monthly service. The integration is designed, monitored, maintained and supported by TurnKey.

    Business Process Audits:
    Audits of usage of the application verifying company policy compliance

    Electronic Payments:
    If your SaaS application deals with financial data, TurnKey specializes in developing NACHA ACH payment instructions.

    Document Handling and Imaging:
    If any aspect of the SaaS application requires the integration of scanned or faxed documents; TurnKey has a variety of services for customers to outsource the handling and imaging.

    Report Development:
    Design and development of all custom / ad hoc reports required by the customer using the SaaS application's proprietary report development capabilities or a 3rd party reporting / business intelligence tool.